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Everything you need to know about De Leville.

Frequently asked questions

What materials are De Leville rings made from?

All De Leville jewelry is crafted from 18-karat solid gold, available in yellow gold, white gold, and rose gold. We do not use gold plating, gold vermeil, or gold-filled materials. Select pieces feature natural diamonds. Every item is made by hand.

How do I find my ring size?

We recommend visiting a local jeweler for a professional sizing, which is the most accurate method. You can also use our Ring Sizing Guide on our website for at-home measurement instructions. If you’re between sizes, we suggest sizing up. For questions about sizing, reach out to us at concierge@deleville.co. We’re happy to help.

Where do you ship, and how long does delivery take?

Every piece is made to order by hand, and leaves the atelier four to six weeks after your order. It then travels insured and signed for, free within the United States. Our concierge will share the tracking the day it ships.

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be in their original, unworn condition with all packaging and documentation. To initiate a return, please contact us at concierge@deleville.co. Custom or engraved pieces are final sale. Full details are available on our Returns & Exchanges page.

What is a Digital Soul?

Every De Leville piece carries a Digital Soul certificate of authenticity. It records where the piece comes from and who keeps it, and it stays with the piece if you pass it on.

How should I care for my De Leville jewelry?

18-karat gold is naturally durable, but proper care ensures your piece ages beautifully. Remove your ring before swimming, showering, or using cleaning products. Store it in the De Leville pouch or box when not wearing it. Clean gently with a soft cloth. Avoid contact with perfume, lotions, or harsh chemicals. Visit our Product Care page for detailed instructions.

What makes the LILLO rings special?

LILLO is one ring made in two halves. Each half is a band of 18-karat solid gold that could be worn on its own, but LILLO was drawn as a set: the two lock together into one ring, and that is how it is meant to be worn. Your order is two halves, cut in two sizes, one for your hand and one for theirs. You keep yours and give them theirs. They do the same, so each of you wears your own half closed around the one they gave you. One price covers both halves: a LILLO Puro is $2,950. For the exchange, each of you orders one, so a LILLO Puro exchange is $5,900 together.

Can I order LILLO for myself, in one size?

Yes. Choose the same size twice, and the two halves close into one ring for you. Engrave your name on one half and theirs on the other.

Why is it called LILLO?

Lillo was the name of our founder, Eliau Labi, who began De Leville in Rome in 1975. His grandson, who carries the same name, leads the maison today.

Do you offer gift packaging?

Every De Leville piece arrives in our signature packaging: a luxury presentation box with branded materials. We take the same care with our packaging as we do with our jewelry. If you’re sending a gift directly to someone, just let us know at concierge@deleville.co and we’ll include a handwritten note.

Why are De Leville pieces priced the way they are?

Our pricing reflects what goes into every piece: 18-karat solid gold (not plating), natural diamonds where featured, Italian craftsmanship by master artisans, and a Digital Soul certificate of authenticity. We sell directly to you: no retail markup, no middlemen. You’re paying for the materials and the craft, nothing more.

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