Refund policy

Every De Leville piece is made to order, for you. We would rather you kept it. If it is not right, this is how a return works.

Thirty days
You may return a piece within 30 days of delivery. Write to concierge@deleville.co with your order number and the reason, and we will reply within one business day. Please do not send anything back before you hear from us; a return that arrives unannounced cannot be accepted.

Condition
The piece must come back as it arrived: unworn, unaltered, with its certificate and in its original presentation box. A LILLO is one piece made in two halves. Both halves return together.

How it travels
Once your return is accepted we send you a prepaid, insured shipping label and step by step instructions. The address is on the label. Do not use another carrier or another address; our insurance covers only the shipment we arrange.

What cannot be returned
Pieces that were personalized cannot be returned: an engraving, a non-standard size, or a commission outside the collections. We say this clearly before you confirm such an order, and we confirm every personalization in writing with you before the workshop begins.

Sizing
If the fit is wrong, write to us before returning anything. A resize is often quicker and kinder to the piece than a return, and we arrange it for you.

Exchanges
For a different gold or a different design, we handle it as a return and a new order, so your new piece enters the workshop without delay. Tell us both at once and we will time them together.

Damage on arrival
Open the box the day it arrives. If anything is damaged, wrong, or missing, photograph it and write to us within 48 hours. We will make it right at our cost.

Refunds
When your return reaches us, we inspect it and write to you the same day. An approved refund goes back to your original payment method within 10 business days; your bank may take a few days more to show it. Shipping paid on the original order is not refunded unless the return is due to our error.

Digital Soul
The Digital Soul attached to a returned piece is retired. It is never reassigned to another owner.

If you are in the European Union
You may cancel or return your order within 14 days of delivery, for any reason, under the same conditions of condition and packaging described above.

Questions
Write to concierge@deleville.co. A person answers, usually within the day.