Every De Leville piece is made by hand, to order. If something in our making is not right, we put it right.
For two years from delivery, if a fault in our making appears, such as a loose stone or a weak join, we repair your piece or make it again, at no cost to you. Engraved pieces are covered in the same way.
Within twelve months of delivery, we resize your ring once, by up to two sizes, at no cost. For LILLO, tell us which half. A few designs cannot be resized without changing them; if yours is one of them, we tell you before any work begins.
For as long as you own your piece, we clean it and check its setting at no cost, whenever you ask.
Loss or theft, accidents, everyday wear such as scratches, and any work done on the piece by another jeweler.
Write to concierge@deleville.co with your order number and a photo of the piece. A person replies within one business day and tells you how to send it, insured.
This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.